Experts are the system
Where the equipment is, how to reach it, what that noise means. It lives in a few senior heads.
Flagship solution · by CAVIC Digital
FiMaOS, Field Maintenance Operating System
The job ends. The knowledge stays. FiMaOS turns every maintenance job into company knowledge and guides every technician on site, even without signal.
Designed for field maintenance SMBsWork order · WO-4821Chiller preventive maintenance
Step 3 of 5 · Maintenance procedure
Measure discharge pressure at the service valve.
Expected 16 to 18 bar · reading 17.2Assistant: Compressor 2 pressure is within range. Next, check the condenser coil.
Gloves on? Say “done”.
The challenge
Where does your company’s knowledge live today?
No signal, no help
Basements, plant rooms and rooftops. Cloud-only tools fail exactly where the work happens.
Evidence is an afterthought
Photos on personal phones, paper checklists, reports written at night. Quality is hard to prove.
Who owns the know-how?
From the technician’s head to the company’s memory.
Knowledge belongs to the technician
- Solutions live in chats and personal phones
- New hires shadow a veteran for weeks
- The same failure is investigated from zero
- Quality depends on who takes the call
- A resignation erases years of experience
Knowledge belongs to the business
- Every fix is linked to the equipment
- New hires follow the company’s best practice
- Known failures come with known solutions
- Every team follows the same logic
- Experience accumulates, job after job
How it works
A closed learning loop.
Every job makes the next one better. Knowledge is captured, approved by your experts and returned to the field as guidance.
Capture
Technicians record photos, video, voice and measurements in context.
- 01CaptureTechnicians record photos, video, voice and measurements in context.
- 02StructureAI turns media into structured observations and knowledge proposals.
- 03ApproveYour experts review and approve. Nothing becomes official on its own.
- 04CompileApproved routes, procedures and safety rules become versioned field guides.
- 05GuideTechnicians follow one clear path: access, identify, maintain, evidence, complete.
- 06LearnOutcomes and evidence feed back into the knowledge base.
In the field
One clear path for every technician.
Offline-first
Assigned work, guides, history and evidence rules are packaged securely on the device. No signal, no problem.
Guided procedures
Step-by-step instructions, confirmations and measurements with built-in safety checks.
Voice & image assistance
When connected, technicians ask by voice, text or photo and get concise, sourced help.
Evidence by default
Photos, video and readings link to the asset and step automatically. No manual matching later.
Safe sync
Work is never lost. Data syncs when the connection returns, with conflicts handled explicitly.
Trusted devices
Encrypted local storage, expiring packages and remote revocation for lost or replaced devices.
In the office
A management cockpit for the whole operation.
- Visits, work orders, scheduling & dispatch
- Customers, contracts, SLAs & sites
- Asset registry, maintenance plans & history
- People, skills, certifications & devices
- Procedures, knowledge & approvals
- AI oversight: what it proposed, what people decided
fimaos · operations
+18%First-time fix
−62%Report time
97%Evidence complete
WO-4821Chiller preventive maintenance●
WO-4822Asset identification◐
WO-4825Evidence capture!
WO-4830Maintenance procedure●
Illustrative pilot targets, validated per client during the Context Sprint.
Governance
AI assists. Rules and people decide.
01
One source of truth
Work orders, assets and procedures live in a governed core. AI never writes to it unchecked.
02
Safety is deterministic
Authorisation, qualifications and safety limits are enforced by rules, online and offline.
03
Confidence is not permission
An AI suggestion, however confident, never grants access, certification or approval.
04
Isolated per company
Each client runs in its own environment with its own data, keys and policies.
Graceful degradation
AI assistant unavailableGuided procedures continue
Internet downLocal workflow keeps running
Camera device failsSmartphone capture takes over
Decision service downRules-based fallback or human review
Implemented by CAVIC Digital
From pilot to fleet.
Assess
We map sites, assets, routes and your top procedures with your senior technicians.
Pilot
One team, one customer segment. Offline acceptance tests in real conditions.
Expand
More teams and sites, knowledge flywheel running, dashboards in daily use.
Operate
Managed operations, AI quality monitoring and continuous improvement.
See FiMaOS on your own operation.
We’ll walk through a real work order from your business and show how it would run, online and offline.